STORE POLICY
Welcome to ETERNAL ABSTRACT ART. We want your experience collaborating with Simone Lindsay to be seamless and inspiring. Because all of our artwork—including our Custom Abstract Paintings and Cremation Art—is entirely bespoke and handmade to order, we operate under the following studio policies:
1. Custom Commission Process & Approvals
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Collaboration: We work closely with you via email or WhatsApp to establish your preferred color palette, size, and design direction before painting begins.
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Final Approval: Once the painting is complete, we will send you high-resolution photos and videos of the artwork. Your piece will only be securely packaged and shipped after you have given your final, explicit approval.
2. Payment Terms
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Deposit: A 50% non-refundable deposit is required to secure your place on our studio calendar and begin the design process.
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Final Balance: The remaining 50% balance is due upon your final approval of the finished painting, prior to shipment.
3. Cancellations, Returns & Refunds
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All Sales Are Final: Because every canvas is custom-made to your exact specifications (and in the case of Cremation Art, incorporates personal cremains), we cannot accept returns, exchanges, or cancellations once painting has commenced.
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Deposits: If you cancel your commission before work on the canvas has started, your 50% deposit remains non-refundable to cover the administrative time, consultation layout, and raw materials purchased for your piece.
PRIVACY & SAFETY
ETERNAL ABSTRACT ART values your privacy, and does not share any personal information or email addresses.
SHIPPING & DELIVERY
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Worldwide Shipping: We offer secure, fully tracked, and fully insured international shipping from our studio near Lisbon, Portugal.
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Customs and Import Taxes: Buyers are responsible for any customs duties, import taxes, or local VAT fees that may apply upon arrival in your destination country. We are not responsible for delays caused by customs processing.
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Damaged Shipments: In the rare event that your artwork arrives damaged, please take photos of both the external packaging and the art immediately and contact us within 48 hours so we can file an insurance claim and resolve the issue for you.
PAYMENT METHODS
To secure your custom art commission, we accept a variety of safe, direct payment methods to accommodate both our local European and international clients:
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PayPal: Secure digital payments via invoice or direct link. Ideal for international collectors, supporting payments via your existing PayPal account or major credit cards.
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MB WAY: Direct, instant mobile payments for our local clients within Portugal (Lisbon, Cascais, and the Algarve).
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Direct Bank Transfer (SEPA / Wire): Secure transfer directly to our studio bank account via IBAN/SWIFT. This is the preferred method for European collectors making final balance payments.
Please note: Work on your custom abstract painting or Cremation Art will begin once the 50% non-refundable deposit has successfully cleared in our studio account. Final balances must clear before the artwork is shipped.